Privacy Policy
Last Modified: March 1, 2026
1. Introduction
Symmetrium Tech ("Company," "we," "us," or "our") operates the Symmetrium Lens platform at lens.symmetrium.tech. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our services.
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.
2. Information We Collect
Personal Information
When you register for an account, subscribe to a plan, or contact us, we may collect:
- Name and email address
- Billing information and payment details (processed securely via Stripe)
- Account preferences and settings
- Communication history with our support team
Automatically Collected Information
When you access our platform, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Send service-related communications and updates
- Personalize your experience and deliver relevant content
- Monitor and analyze usage patterns to improve performance
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
4. Third-Party Services
We use trusted third-party services to operate our platform:
- Clerk — Authentication and user management
- Stripe — Payment processing (we do not store your credit card details)
- Convex — Real-time database services
- Supabase — Database hosting
- Upstash — Caching and rate limiting
Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our platform.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us at the email address below.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Symmetrium Tech
Email: support@symmetrium.tech
Website: lens.symmetrium.tech/contact